FAQ
Love & Fleur FAQ
Welcome to Love & Fleur, your one-stop shop for all things flowers! We understand that you may have some questions about our online flower delivery service. Here are some of our most frequently asked questions:
Ordering
- How do I place an order?
Placing an order with Love & Fleur is easy! Simply browse our selection of flowers on our website, choose the arrangement that perfect for your occasion, and add it to your cart. Once you've finished shopping, proceed to checkout and enter your delivery information. You can then choose your preferred delivery date and time, and pay for your order securely.
- Do I need to create an account to place an order?
Yes, you need to create an account to place an order with Love & Fleur. However, creating an account allows you to save your delivery information for future orders, track your order history, and manage your preferences.
- What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. We also accept payments through PayPal.
- Can I add a gift message to my order?
Absolutely! You can add a personalized gift message to your order during checkout. Simply enter your message in the designated field and we will include it with your flower delivery.
Delivery
- Where do you deliver?
We deliver flowers throughout UK.
- How much does delivery cost?
Delivery costs vary depending on the delivery location and the size of your order. You can see the exact delivery cost for your order during checkout.
- Do you offer same-day delivery?
NO, we offer Next Day delivery for orders placed before cut-off time displayed on top of the website on weekdays.
- Can I specify a delivery date and time?
Yes, you can specify your preferred delivery date and time during checkout. We will do our best to accommodate your request.
- What happens if I'm not home when my flowers are delivered?
If you are not home when your flowers are delivered, our delivery Partner driver will leave a notification card at your door. You can then contact the delivery company to arrange a redelivery.
Flowers & Products
- What kind of flowers do you offer?
We offer a wide variety of fresh flowers, including roses, lilies, tulips, sunflowers, and more. We also offer a selection of seasonal flowers and plants.
- Can I customize my flower arrangement?
Yes, we offer a variety of customization options for our flower arrangements. You can choose the size of the arrangement, the type of flowers, and the vase. You can also add additional items to your order, such as chocolates, balloons, or a teddy bear etc.
- How long will my flowers last?
With proper care, your flowers should last for 5-7 days. We recommend following the care instructions that come with your flowers.
- What is your return policy?
We are committed to your satisfaction. If you are not happy with your flowers, please contact us within 24 hours of delivery and we will be happy to offer a replacement .
Customer Service
- How can I contact customer service?
You can contact our customer service team by email at info@loveandfleur.co.uk or by contact us page. We are available to answer your questions .
We hope this FAQ has answered some of your questions about Love & Fleur. If you have any other questions, please don't hesitate to contact us.